Archived Newsletters
Newsletter #113, May 2013: The LAST e-newsletter
Newsletter #112, March 2013: Ginny’s Three Rules for Employee Engagement
Newsletter #111, February 2013: The Myth of the Bonus Plan
Newsletter #110, January 2013: Write it down!
Newsletter #109, December 2012: Why now?
Newsletter #108, November 2012: Your undivided attention
Newsletter #107, October 2012: A key word can make all the difference
Newsletter #106, September 2012: The Embezzler’s Paradox
Newsletter #105, July 2012: Famously Bad Predictions
Newsletter #104, June 2012: Have you given your staff your “User’s Manual?”
Newsletter #103, March 2012: Take the Case Acceptance Aptitude Test
Newsletter #102, January 2012: How to Know How You’re Doing
Newsletter #101, December 2011: Make Facebook work for your practice
Newsletter #100, November 2011: No more resistance!
Newsletter #99, October 2011: This is brilliant, Part II
Newsletter #98, September 2011: This is brilliant!
Newsletter #97, August 2011: Best case presentation tool
Newsletter #96, July 2011: The Question Behind the Question
Newsletter #95, June 2011: Stop selling roofs!
Newsletter #94, May 2011: Question of the Month
Newsletter #93, April 2011: It’s Christmas in April!
Newsletter #92, March 2011: How to build a scratch practice
Newsletter #91, February 2011: 2 CE Credits
Newsletter #90, January 2011: More heresy
Newsletter #89, November 2010: What’s in a name?
Newsletter #88, October 2010: Are we too pushy?
Newsletter #87, August/September 2010: The REAL Secret of Service
Newsletter #86, July 2010: Something Special for the Specialists
Newsletter #85, June 2010: Something Different from Office Magic
Newsletter #84, May 2010: Slash Your Overhead
Newsletter #83, April 2010: Stop Cancellations Before They Happen
Newsletter #82, February/March 2010: Handling Hygiene Checks
Newsletter #81, January 2010: Your House is a Money Pit
Newsletter #80, December 2009: What Your Patients Expect
Newsletter #79, November 2009: The Irresistible Power of Interest
Newsletter #78, September/October 2009: Your Supplier is Not Your Friend!
Newsletter #77, August 2009: Innovating in Mississippi
Newsletter #76, June/July 2009: Getting the Real Scoop from References
Newsletter #75, May 2009: Is Your Web Site Bringing In Loads of Patients?
Newsletter #74, April 2009: Don’t be McDentist
Newsletter #73, March 2009: Laminate Your Success
Newsletter #72, February 2009: Create a Raving Fan
Newsletter #71, January 2009: Find Your Next Superstar
Newsletter #70, December 2008: You Don’t Know How to Delegate
Newsletter #69, November 2008: Office Magic’s BIG Announcement
Newsletter #68, October 2008: Lie #4 that Motivational Speakers Tell Us
Newsletter #67, September 2008: Lie #3 that Motivational Speakers Tell Us
Newsletter #66, August 2008: Lie #2 that Motivational Speakers Tell Us
Newsletter #65, July 2008: Lies that Motivational Speakers Tell Us
Newsletter #64, June 2008: No Shows No More!
Newsletter #63, May 2008: Submit Those Codes
Newsletter #62, April 2008: When the Patient Does Not Want to Pre-Appoint
Newsletter #61, March 2008: The Anatomy of Micro-Management
Newsletter #60, February 2008: The Simplest Question for Your Registration Form
Newsletter #59, January 2008: When Bad Things Happen to Good Dentists
Newsletter #58, November/December 2007: Scheduling Your Success
Newsletter #57, October 2007: The ONE Word Most Often in Our Scripts
Newsletter #56, September 2007: An Easy Way to Prevent Embezzlement
Newsletter #55, August 2007: What Dentists Can Learn from Bobby Kennedy
Newsletter #54, July 2007: Kick Your Hygiene Department in the Pants!
Newsletter #53, June 2007: The Danny Bobrow Issue
Newsletter #52, May 2007: Does Your Practice Suffer from Social Loafing?
Newsletter #51, April 2007: Mary Kay Ash’s Advice
Newsletter #50, March 2007: Position Yourself
Newsletter #49, February 2007: Office Magic’s Most Important Announcement Ever
Newsletter #48, January 2007: Office Magic on Insurance Company Shenanigans
Newsletter #47, November 2006: First Rule of Managing People
Newsletter #46, October 2006: Collect Properly — Or Else!
Newsletter #45, September 2006: Two Rules for Practice Prosperity
Newsletter #44, Aigust 2006: Two Magic Words for Difficult Meetings
Newsletter #43, July 2006: You’re Not Running a Commune
Newsletter #42, June 2006: Finding Your Superstar
Newsletter #41, May 2006: Persuading Patients Ethically
Newsletter #40, April 2006: What We Learn from You
Newsletter #39, March 2006: 2 Secret Weapons
Newsletter #38, February 2006: Your Philosophy of Time
Newsletter #37, January 2006: 3 Magic Words for Difficult Feedback
Newsletter #36, December 2005: How to Find Good People
Newsletter #35, November 2005: Make Your Practice Brand New
Newsletter #34, October 2005: The Kids Issue
Newsletter #33, September 2005: There is No Such Thing as a Commodity
Newsletter #32, August 2005: The First-Visit Prophy Controversy
Newsletter #31, July 2005: Pat’s Secret Notes!
Newsletter #30, June 2005: Is Your Team Unkempt?
Newsletter #29, May 2005: Move Your Practice Beyond Implementation to Execution
Newsletter #28, April 2005: Dental Secrets of the Clockmaker
Newsletter #27, March 2005: Advanced Communication Techniques for Superstars
Newsletter #26, February 2005: Special Love Issue
Newsletter #25, January 2005: Make 2005 Rock!
Newsletter #24, December 2004: Increase Production Now
Newsletter #23, November 2004: Take Your Practice from Good to Great
Newsletter #22, October 2004: Who’s Sinking Your Team?
Newsletter #21, September 2004: If Your Patients Don’t Want to Buy, Nothing Will Stop Them!
Newsletter #20, August 2004: Little-Known Ways to Make Your Life Easier
Newsletter #19, July 2004: Office Magic’s Proprietary Rolodex
Newsletter #18, June 2004: What Dentists Can Learn from Ronald Reagan
Newsletter #17, May 2004: Dental Appointments as Relaxation Therapy
Newsletter #16, April 2004: Secrets of the Heavenly Injection
Newsletter #15, March 2004: My Practice, a Dental Spa? Don’t Be Silly!
Newsletter #14, February 2004: 39 Myths That Are Killing Dental Practices
Newsletter #13, January 2004: Truly Useful Tips to Make Your Practice Better
Newsletter #12, December 2003: What Dentists Can Learn from Howard Dean
Newsletter #11, November 2003: The Holy Grail of Dental Practice Management
Newsletter #10, October 2003: Advanced Techniques for Growing Practices
Newsletter #9, September 2003: Put Yourself in the Patient’s Shoes
Newsletter #8, August 2003: 21 Ways to Say “Well Done!”
Newsletter #7, July 2003: Insider Secret Gets Your Patients Approved
Newsletter #6, June 2003: The Man Who Sold Hot Dogs
Newsletter #5, May 2003: Know Your Potatoes
Newsletter #4, April 2003: What Do You Charge for a Crown?
Newsletter #3, March 2003: Patients Not Following Through? Here’s What to Do
Newsletter #2, February 2003 : Answering the Most Difficult Questions
Newsletter #1, January 2003: Why Should Anyone Be Your Patient?
