Office Magic Online

September 2003
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In This Issue
-- Put Yourself in the Patient's Shoes, Part I
-- Learn to Do A Full Mouth Rehab in Two Appointments
-- Put Yourself in the Patient's Shoes, Part II
-- Quote of the Month
-- Make Your Practice Twice as Good Monday Morning TM -- A Whole New Endodontic World

Here's a tip from Pat's brother Mike. Mike is the author of "The Lazy Dentist in the New Millennium," and "Medical Myths of Clinical Dentistry." "The Lazy Dentist" is all about working hard to be more efficient, and "Medical Myths" will make the way you practice much simpler. But you won't find this tip in those books or tapes.

Mike just left this message for my beautiful wife Jean, also a dentist, on our answering machine. I thought it was great stuff and wanted to get it out to you!!

Put Yourself in the Patient's Shoes, Part I
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We all have patients whose x-rays show a radiolucency, but who aren't having any pain or symptoms. You'll want to do a cold test here to confirm pulpal necrosis. Nothing new so far. But here's what Mike tells the patient:

"I know this isn't bothering you because you would have told me, but I just want you to know that you do have an infection around that tooth... "

Mike doesn't surprise the patient by announcing, "You need a root canal" only to have the patient complain, "What do you mean? My teeth aren't bothering me." He demonstrates his empathy while heading off an objection right at the pass ("I know this isn't bothering you... "). Perhaps most important, he talks about the problem (the infection) before the solution (the root canal).

Might this technique be helpful to you? Maybe today, maybe tomorrow. Sometime soon. In the meantime, you can contact Mike at lazydds@aol.com or (302) 655-1228.

Click below to master patient communication, and read the rest of this newsletter for Part II of this month's tip.

Learn to Do A Full Mouth Rehab in Two Appointments
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This video defines "step-by-step" and gives you the confidence to complete cases that were unthinkable just a few years ago. In this continuing education masterpiece, Dr. Lorin Berland takes you through an entire case step-by-step beginning with the initial patient interview all the way through post-treatment follow-up.

The entire "Latest and Greatest in Cosmetic Dentistry" package includes:

· 32 page color illustrated manual with step-by-step instructions.
· 90-minute VHS or DVD explaining a full cosmetic restoration.
· 18" x 24" Cosmetic Dentistry Photo suitable for framing to display in your waiting room.
· Approved for 8 CE Credit Hours.

Way to go, Lorin, Your video ROCKS!! Five-stars from Office Magic! Click below or call (214) 999-0110. There's no excuse not to update your skills right in the comfort of your own living room.