| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Office Magic Newsletter Helping Successful Practices Become More Successful February 2003 -- A Favor, Please Greetings!
First, we'd like to ask a favor of you. If you find
this newsletter useful, please forward it to
three of your friends.
We think this supports all of us: It helps your
colleagues by making them aware of a source of
helpful tips. It helps us by expanding the list
of people we reach with our writing. And it
helps you -- you get to do your friend a favor,
and a valuable favor at that. And now...
Let's get to it!
Answering the Most Difficult Questions
Let's say the patient saw something negative
about dentistry on "60 Minutes" or "Dateline."
Now, the patient is peppering you with
questions. The next time this happens -- and
there will be a next time -- you'll know
what not to do.
Don't debate with the patient. There's no such
thing as winning an argument with a patient.
Here's a winning strategy you'll like instead:
Tip for Extraordinary Meeting Planners Here's a way to make attendees happy and have them talking about you. Imagine attendees approaching you, finally appreciating what you do, and saying, "Wow! What a fabulous job you did organizing this great meeting. We were really comfortable and you made it easy for us to learn." Set out small and inexpensive gadgets at each chair in the meeting room. These doo-dads will help the attendees keep their hands busy so they can focus their minds for longer periods of time. You can get stress-relieving squeezable characters, Silly Putty, and other such knick-knacks dirt cheap from Oriental Trading (800-228-2269, www.orientaltrading.com) and other companies. The attendees enjoy these extras during the seminar, and what's even more exciting, they get to take these prizes home to their children at the end of the day. Attendees could never imagine all the work you put in to organizing the seminar. There's a better chance, however, that these tangible items will get a little bit of the notice you deserve. Looking for Proven Speakers With a Fresh Message?
Plan Your Spring Break Take in all you can from his presentation, "Peeling Off the PPOs (and Delta) -- The Transition out of Managed Care." See Bill and other fabulous speakers like Drs. David Hornbrook and Mike Koczarski while you take a needed vacation at... Excellence in Dentistry's 12th Annual Spring Break Seminar, March 20-22 in Destin, Florida Contact Information |