ARTICLES

Archived Newsletters

Newsletter #113, May 2013: The LAST e-newsletter

Newsletter #112, March 2013: Ginny's Three Rules for Employee Engagement

Newsletter #111, February 2013: The Myth of the Bonus Plan

Newsletter #110, January 2013: Write it down!

Newsletter #109, December 2012: Why now?

Newsletter #108, November 2012: Your undivided attention

Newsletter #107, October 2012: A key word can make all the difference

Newsletter #106, September 2012: The Embezzler's Paradox

Newsletter #105, July 2012: Famously Bad Predictions

Newsletter #104, June 2012: Have you given your staff your "User's Manual?"

Newsletter #103, March 2012: Take the Case Acceptance Aptitude Test

Newsletter #102, January 2012: How to Know How You're Doing

Newsletter #101, December 2011: Make Facebook work for your practice

Newsletter #100, November 2011: No more resistance!

Newsletter #99, October 2011: This is brilliant, Part II

Newsletter #98, September 2011: This is brilliant!

Newsletter #97, August 2011: Best case presentation tool

Newsletter #96, July 2011: The Question Behind the Question

Newsletter #95, June 2011: Stop selling roofs!

Newsletter #94, May 2011: Question of the Month

Newsletter #93, April 2011: It's Christmas in April!

Newsletter #92, March 2011: How to build a scratch practice

Newsletter #91, February 2011: 2 CE Credits

Newsletter #90, January 2011: More heresy

Newsletter #89, November 2010: What's in a name?

Newsletter #88, October 2010: Are we too pushy?

Newsletter #87, August/September 2010: The REAL Secret of Service

Newsletter #86, July 2010: Something Special for the Specialists

Newsletter #85, June 2010: Something Different from Office Magic

Newsletter #84, May 2010: Slash Your Overhead

Newsletter #83, April 2010: Stop Cancellations Before They Happen

Newsletter #82, February/March 2010: Handling Hygiene Checks

Newsletter #81, January 2010: Your House is a Money Pit

Newsletter #80, December 2009: What Your Patients Expect

Newsletter #79, November 2009: The Irresistible Power of Interest

Newsletter #78, September/October 2009: Your Supplier is Not Your Friend!

Newsletter #77, August 2009: Innovating in Mississippi

Newsletter #76, June/July 2009: Getting the Real Scoop from References

Newsletter #75, May 2009: Is Your Web Site Bringing In Loads of Patients?

Newsletter #74, April 2009: Don't be McDentist

Newsletter #73, March 2009: Laminate Your Success

Newsletter #72, February 2009: Create a Raving Fan

Newsletter #71, January 2009: Find Your Next Superstar

Newsletter #70, December 2008: You Don't Know How to Delegate

Newsletter #69, November 2008: Office Magic's BIG Announcement

Newsletter #68, October 2008: Lie #4 that Motivational Speakers Tell Us

Newsletter #67, September 2008: Lie #3 that Motivational Speakers Tell Us

Newsletter #66, August 2008: Lie #2 that Motivational Speakers Tell Us

Newsletter #65, July 2008: Lies that Motivational Speakers Tell Us

Newsletter #64, June 2008: No Shows No More!

Newsletter #63, May 2008: Submit Those Codes

Newsletter #62, April 2008: When the Patient Does Not Want to Pre-Appoint

Newsletter #61, March 2008: The Anatomy of Micro-Management

Newsletter #60, February 2008: The Simplest Question for Your Registration Form

Newsletter #59, January 2008: When Bad Things Happen to Good Dentists

Newsletter #58, November/December 2007: Scheduling Your Success

Newsletter #57, October 2007: The ONE Word Most Often in Our Scripts

Newsletter #56, September 2007: An Easy Way to Prevent Embezzlement

Newsletter #55, August 2007: What Dentists Can Learn from Bobby Kennedy

Newsletter #54, July 2007: Kick Your Hygiene Department in the Pants!

Newsletter #53, June 2007: The Danny Bobrow Issue

Newsletter #52, May 2007: Does Your Practice Suffer from Social Loafing?

Newsletter #51, April 2007: Mary Kay Ash's Advice

Newsletter #50, March 2007: Position Yourself

Newsletter #49, February 2007: Office Magic's Most Important Announcement Ever

Newsletter #48, January 2007: Office Magic on Insurance Company Shenanigans

Newsletter #47, November 2006: First Rule of Managing People

Newsletter #46, October 2006: Collect Properly -- Or Else!

Newsletter #45, September 2006: Two Rules for Practice Prosperity

Newsletter #44, Aigust 2006: Two Magic Words for Difficult Meetings

Newsletter #43, July 2006: You're Not Running a Commune

Newsletter #42, June 2006: Finding Your Superstar

Newsletter #41, May 2006: Persuading Patients Ethically

Newsletter #40, April 2006: What We Learn from You

Newsletter #39, March 2006: 2 Secret Weapons

Newsletter #38, February 2006: Your Philosophy of Time

Newsletter #37, January 2006: 3 Magic Words for Difficult Feedback

Newsletter #36, December 2005: How to Find Good People

Newsletter #35, November 2005: Make Your Practice Brand New

Newsletter #34, October 2005: The Kids Issue

Newsletter #33, September 2005: There is No Such Thing as a Commodity

Newsletter #32, August 2005: The First-Visit Prophy Controversy

Newsletter #31, July 2005: Pat's Secret Notes!

Newsletter #30, June 2005: Is Your Team Unkempt?

Newsletter #29, May 2005: Move Your Practice Beyond Implementation to Execution

Newsletter #28, April 2005: Dental Secrets of the Clockmaker

Newsletter #27, March 2005: Advanced Communication Techniques for Superstars

Newsletter #26, February 2005: Special Love Issue

Newsletter #25, January 2005: Make 2005 Rock!

Newsletter #24, December 2004: Increase Production Now

Newsletter #23, November 2004: Take Your Practice from Good to Great

Newsletter #22, October 2004: Who's Sinking Your Team?

Newsletter #21, September 2004: If Your Patients Don't Want to Buy, Nothing Will Stop Them!

Newsletter #20, August 2004: Little-Known Ways to Make Your Life Easier

Newsletter #19, July 2004: Office Magic's Proprietary Rolodex

Newsletter #18, June 2004: What Dentists Can Learn from Ronald Reagan

Newsletter #17, May 2004: Dental Appointments as Relaxation Therapy

Newsletter #16, April 2004: Secrets of the Heavenly Injection

Newsletter #15, March 2004: My Practice, a Dental Spa? Don't Be Silly!

Newsletter #14, February 2004: 39 Myths That Are Killing Dental Practices

Newsletter #13, January 2004: Truly Useful Tips to Make Your Practice Better

Newsletter #12, December 2003: What Dentists Can Learn from Howard Dean

Newsletter #11, November 2003: The Holy Grail of Dental Practice Management

Newsletter #10, October 2003: Advanced Techniques for Growing Practices

Newsletter #9, September 2003: Put Yourself in the Patient's Shoes

Newsletter #8, August 2003: 21 Ways to Say "Well Done!"

Newsletter #7, July 2003: Insider Secret Gets Your Patients Approved

Newsletter #6, June 2003: The Man Who Sold Hot Dogs

Newsletter #5, May 2003: Know Your Potatoes

Newsletter #4, April 2003: What Do You Charge for a Crown?

Newsletter #3, March 2003: Patients Not Following Through? Here's What to Do

Newsletter #2, February 2003 : Answering the Most Difficult Questions

Newsletter #1, January 2003: Why Should Anyone Be Your Patient?